ServiceLive Privacy Policy

The ServiceLive Website ("ServiceLive" or "ServiceLive.com") wants to ensure that you understand what information we gather about you, how we use it, and the safeguards we have in place in order to protect it. If you have additional questions or would like further information on this topic, please feel free to write to our Webmaster at support@ServiceLive.com.

ServiceLive may update this policy from time to time. Please check our policy periodically for changes. Your use of ServiceLive, and any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Service and all of its dispute resolution provisions including arbitration, limitation on damages and choice of law.

The ServiceLive Website is a general audience site and does not knowingly collect personally identifiable information from children under 18 years of age.

What Type of Information Does ServiceLive Collect?

ServiceLive collects personally identifiable information (for example, your full name, email address, mailing address, telephone number, or credit card number "PII") from you when you voluntarily submit the information to us in order to register as a member of ServiceLive. ServiceLive may also collect PII from you if you choose to participate in ServiceLive activities like sweepstakes, contests, and surveys, or in connection with content or suggestions you post on ServiceLive.

ServiceLive collects non-personally identifiable information (for example, interests, hobbies, lifestyle choices, groups with whom you are affiliated "non-PPI") from you when you choose to provide or post non-PII information on ServiceLive.

ServiceLive also collects non-PPI from you by means of Cookies. Cookies are small bits of information that ServiceLive places on your computer. ServiceLive uses cookies to identify your IP address, browser type, domain name, and specific web pages through which you click. This data is collected automatically and utilized to help ServiceLive look for trends to improve our website and your ServiceLive experience. The cookies allow ServiceLive to recognize you when you return to the Website and to provide you with a customized experience that ServiceLive feels will be of value to you. The cookies that are configured by ServiceLive do not contain any personally identifying information, such as your name, or sensitive information, such as your credit card number. Additional information regarding computer cookies and how to disable them is described below.

ServiceLive may collect demographic information (such as number of household members, age, and gender) and purchase preference information about you from third parties. We use this information to customize your experience on our website and on other Sears Holdings family of business websites and to provide you with the most relevant products and services.

What Information Does ServiceLive Share and with Whom?

ServiceLive does not rent or sell your information to outside marketers. ServiceLive may share your information (as described above) with members of the Sears Holdings family of businesses to provide you with products or services that you have requested or to provide you with promotional offers that ServiceLive believes will be of interest to you. The Sears Holdings family of businesses includes all Sears Holdings affiliates, as well as other selected businesses with which Sears Holdings and its affiliates have a relationship and which have agreed to adhere to our strict standards for providing quality products and services, responding to your needs, and protecting customer information.

In certain circumstances, ServiceLive may share your information with service vendors that need access to your information to provide operational or other support services. To ensure the confidentiality and security of your information, service vendors must agree to safeguard your information in accordance with our requirements.

ServiceLive also may provide information to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the law requires it. There may be instances when ServiceLive may access or disclose your information to protect or defend the legal rights or property of ServiceLive and its affiliated companies or their employees and agents, to protect the safety and security of users and members of ServiceLive, and to protect against fraud.

ServiceLive may sell, transfer or otherwise share some or all of its assets in connection with a merger, reorganization or sale of assets, or in the event of bankruptcy. In such an event, personal information may be one of the assets transferred.

Can I Disable Cookies?

Most web browsers allow you to exercise control over cookie files on your computer by erasing them, blocking them, or notifying you when such a file is stored. Please take a look at your particular browser for instructions on this function. If you do elect to disable the ServiceLive cookie, please note that you may not be able to take full advantage of a personalized experience on the ServiceLive Website and on other Sears Holdings family of business websites.

What About Links to Other Websites?

ServiceLive may contain links to other websites. ServiceLive is not responsible for the privacy practices of other websites. ServiceLive users should read the privacy statements of each and every website that collects personally identifiable information.

What About Advertisements from Third Parties?

ServiceLive may also carry advertisements from other companies. ServiceLive is not responsible for the privacy practices of third party Internet advertising companies. Once you click on an advertisement, you should check the applicable privacy policy of the third party or advertiser site to determine, among other things, how they will handle any PII they collect from you. Third party advertisements may also contain cookies or web beacons. ServiceLive does not control these third party cookies or web beacons and you should check the applicable privacy policy of the third party or advertiser site to see whether and how it uses cookies or web beacons. In addition, the Network Advertising Initiative offers useful information about Internet advertising companies; also know as ad networks, including information about how to opt-out of their information collections. See http://www.networkadvertising.org/participating/ for the list of NAI members and http://www.networkadvertising.org/managing/opt_out.asp for the opt-out page.

Is My Information Secure?

ServiceLive takes appropriate precautions to protect users' information. Your information is located on a secured server behind a firewall. When you enter PII, we encrypt that information using secure socket layer technology ("SSL"). While we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information will always remain private.

How Can I Access My ServiceLive Information?

You can personalize your experience at ServiceLive by becoming a registered member. By registering, you may be able to tell us what products and services interest you, and whether you wish to receive e-mail about special sales, promotions and other events. Once registered, you may review and maintain your account information at anytime by clicking on the 'My Information' or 'Administrative Office' link at the top of each ServiceLive Website page. Your account information is secure and is accessible by using a password that you select. To become a registered user at ServiceLive, or to modify your current preferences, click here.

Will I Receive Notice of Changes to the Privacy Policy?

As mentioned above, from time to time ServiceLive may modify this Privacy Policy to reflect industry initiatives or changes in the law, changes in our collection or use practices, or changes in ServiceLive features or technology, and such modifications shall be effective upon posting by ServiceLive on the ServiceLive Website. Your continued use of the ServiceLive Website after ServiceLive posts a revised Privacy Policy signifies your acceptance of the revised Privacy Policy. It is therefore important that you review this Privacy Policy regularly to ensure you are updated as to any changes.

Effective Date: November 6, 2008

Contact

In the event that you have any questions about ServiceLive.com's Privacy Statement or if you have reason to believe that ServiceLive.com may have failed to adhere to this Privacy Statement, you may contact us at:


ServiceLive, Inc.
Attention: ServiceLive.com Team
3333 Beverly Rd, B6-244A
Hoffman Estates, Illinois 60179

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